Terms of Service

Table of Contents

The sections of these Terms are numbered so you can refer to them by number in your correspondence with us. Each heading links to the matching part of this page.

1. Who We Are and the Company Behind the Trade

QYVENZO COMMERCE LTD is a company registered and operating with its business address at 182-184 High Street North, East Ham, LONDON - E6 2JA, United Kingdom (GB). We work in the field of Computer Systems Design and Related Services, a branch of the Professional, Scientific and Technical Services sector, specialising in Computer Integrated Systems Design.

In practical terms we design, build, connect and maintain the digital systems that let merchants sell goods online. Our catalogue of services includes Online Retail Platforms, Marketplace Integrations, Product Feed Systems, Customer CRM Setups, Marketing Automation and Sales Analytics. Where these terms speak of works, the deliverables, the software or the build, they mean the products and configurations that result from those services.

The developer name Qyvenzo appears throughout this site as the name of the maker behind the company. The name Qyvenzo refers to the person who founded and leads the trade described in these terms, and the company that carries the work is QYVENZO COMMERCE LTD as set out in this section.

2. Acceptance of These Terms

These terms apply to everyone who visits this website, sends an enquiry through it, telephones or emails us, or orders a service from us. By taking any of those steps you confirm that you have read these terms and that you accept them.

If you order a service on behalf of a company, a partnership or any other organisation, you promise that you are allowed to bind that organisation to these terms. In that case the words you and your in this document refer both to you personally and to the organisation you represent.

We may update these terms from time to time, as described in section 19. The version that applies to any order is the version that was current when the order was accepted, unless we agree otherwise in writing.

3. Permitted Use of the Website

The purpose of this website is to introduce our services, to answer your questions and to allow you to contact us or to place an order. You may read, print and share the pages for your own legitimate, non-commercial use, so long as you keep the material honest and you do not misrepresent whose work this is.

When you use the website you agree not to do any of the following things:

• Attempt to break into, slow down or damage our servers or the software that runs this site.
• Send us viruses, harmful code or large volumes of automatic traffic designed to disrupt the service.
• Copy the pages, the text or the design of this site in order to pass them off as your own or a third party own.
• Use the site to collect information about other visitors without their knowledge.
• Publish, by means of the contact form or any other channel, false, defamatory or unlawful material.
• Use any tool that attempts to read content hidden from the public pages of this site without permission.

We reserve the right to restrict access to the site, or to any part of it, if we reasonably believe these rules are being broken, and we may involve the authorities where the law has been broken.

4. Our Services and Their Scope

No two merchant requests are identical, so every piece of work we do is described by its own order or proposal. That order sits alongside these terms, and where the order gives a detail that these terms do not, the order decides. Where these terms and an order disagree, the specific wording of the order wins for the matter it covers.

Online Retail Platforms

We design and set up the store, the catalogue, the checkout and the related pages that let a merchant trade on their own website. The building blocks of the platform are usually supplied by licensed software and services, and our work is to configure, style, connect and polish those blocks to suit the merchant trade.

Marketplace Integrations

We connect a merchant catalogue with external marketplaces so that stock, prices and orders move between the systems in an agreed direction and at agreed intervals. The outer marketplaces belong to their own operators, and we work within the rules those operators set.

Product Feed Systems

We build and keep clean the data feeds that carry product information to marketplaces, advertising networks and other channels. A feed is only as good as the records behind it, so we aim to make the source of truth dependable as well as the delivery of it punctual.

Customer CRM Setups

We configure customer relationship tools that gather enquiries, orders and history into one record. The customer lists and the correspondence belong to the merchant, and we treat those records as confidential to the engagement.

Marketing Automation

We set up the journeys and messages that reach customers at useful moments. The messages are drafted or approved by the merchant, and we always include a working way for a recipient to stop receiving them.

Sales Analytics

We prepare reports and dashboards that turn order history into plain answers for the merchant. Analytics describe what has happened; they do not replace the merchant own judgement about the future of their business.

The precise boundaries of any single task, and the software tools involved, are described in the order or proposal for that task and not restated fully in these terms.

5. Orders, Quotations and Acceptance

An order begins as a conversation. You ask us for help, we survey the need, and we send you a quotation or proposal that names the services, the price and the timeframe. That quotation is an invitation to trade, not yet a contract.

The contract comes into being only when we have both said yes. In ordinary practice that happens when you accept the quotation in writing, by email, or by an online order form, and we reply to confirm that we are starting the work. Our confirmation is the point at which a binding agreement exists between you and QYVENZO COMMERCE LTD.

A quotation is open for the period stated on it, and we may withdraw it before acceptance if a genuine reason arises, such as a change in the cost of the tools we rely on. If no validity period is stated, a quotation stays open for a reasonable time only.

6. Fees, Payment and Currency

The fees for a piece of work are the fees named in the accepted quotation. Unless the quotation says otherwise, fees are stated in the currency chosen there, and they do not include taxes, duties or bank charges that the law or a provider may add.

Payment terms are set in the order. Some work needs a deposit before we begin, and the full price of the work is due when the order says it is due, normally within the days shown on the invoice. If a payment is late, we may pause the work while the account is brought up to date, and we may apply the late-payment interest that the law of the United Kingdom allows.

A subscription service, such as ongoing support or a monthly maintenance plan, renews on the billing cycle described in the order unless either side gives notice in accordance with that order. You can always stop a subscription by telling us in good time before the next renewal.

7. Changes to Scope and Additional Work

Trade changes as it goes along, and it is common for a merchant to ask for something more once a build has begun. Any request that is outside the boundaries of the accepted order counts as new work.

When you ask for extra work, we will tell you plainly what it will add to the price and to the schedule before we begin it. We will not carry out work beyond the agreed order and then surprise you with a bill. If you ask us to proceed with the extra work, we take that as an instruction to begin, and the extra charge becomes part of the total that is due under these terms.

If you ask us to remove something that was already agreed, we will note the change and, where it is fair, we will reduce the bill by the saving to us. An agreed change is usually recorded by email or in a short change note, so both sides have a clear memory of what was decided.

8. Delivery of Services and Timeframes

We estimate a timeframe for each piece of work in the quotation, and we do our best to keep to it. Because much of our work rests on software and services we do not own, a schedule can slip when an outside provider changes something or fails.

Timeframes are given as the best of our knowledge, not as a strict guarantee of completion on a calendar day. If a delay grows beyond a sensible length, we will tell you as soon as we can, say why it is happening and give you a revised estimate.

Where the successful completion of our work depends on a prompt answer or a decision from you, the clock pauses while we wait on you. A build cannot move forward smoothly if we are waiting for the catalogue, the brand files or the decision about a marketplace that only you can make.

9. Information and Materials You Provide

To carry out our work we need from you certain materials and information. These include your catalogue, your product descriptions, your prices, your brand files, the details of your shop and access to the systems that belong to you or that you lawfully use.

By giving us these materials, you promise that you own them or that you have the right to use them for the purpose of our work. You agree that nothing you hand to us to use will break the law or the rights of another person, whether those rights are in copyright, in a trade mark or in any other form.

You remain the owner of your own materials. Anything we charge for is the right to use those materials in the build, and we do not claim ownership of your catalogue, your customers or your brand by doing work for you.

10. Third Party Platforms and Tools

Modern commerce runs on the work of many companies. A marketplace, a payment service, an email carrier, a hosting firm and a charting tool are often owned and operated by people other than us. We use such tools because they are the best way to give our clients a dependable result, and the merchant usually keeps an account with one or more of them.

Those outside services have their own terms, and the merchant authorises those terms when they open the account or first use the service. We do not control the availability, the price or the conduct of a third party platform, and we are not liable for a failure of theirs that is outside our reasonable control.

Where a work depends on a third party choice, we will say so clearly before you commit, so that you are not surprised later to learn that part of your shop rests on a service provided by another company.

11. Intellectual Property

This website, its design, its text and its trade name belong to QYVENZO COMMERCE LTD. The look of the site, including the window front styling and the written copy, is our intellectual property, and you may not copy it for your own competing site without our written consent.

Where we create software, configuration or other works for you that are new and particular to your order, the ownership of those custom works is defined by the order. Unless an order says otherwise, we grant you a licence to use the custom works for the purpose of running your shop, and we keep the right to reuse the general methods, styles and building knowledge that we carried into the project.

Nothing in these terms transfers to you the ownership of the software platforms, fonts, libraries or tools that remain the property of their makers, or the trade marks and trade dress of QYVENZO COMMERCE LTD. Your right to use any of them is limited to the licence that is needed for your shop to work.

12. Confidentiality

Our work often reveals the private plans of a business, from launch dates and pricing to customer lists and expansion ideas. We treat everything you tell us in confidence and we use it only for the agreed work.

We will not share your confidential information with a person outside our own team and trusted providers unless the law obliges us to, or unless you ask us to in writing. After a project ends, our duty of confidence continues, and it is particularly strong for information such as your customer database and your trading figures.

You agree to hold our working methods and our pricing arrangements in equal confidence, and not to pass them to a competitor in a way that would harm us.

13. Warranties and Our Promise of Care

QYVENZO COMMERCE LTD promises to carry out agreed work with reasonable skill and care, and to do what a careful firm in the Computer Systems Design industry would do. We will use our knowledge to build a result that works as described in the order, and we will repair, without extra charge, any defect in our own work that you tell us about within the warranty period named in the order, or within a reasonable period where no period is named.

Our promise does not cover faults that are not of our making. If a marketplace changes its rules, if a hosting firm has an outage, or if you or another party alter the build after handover in a way that breaks it, then putting things right again is new work and may be charged for.

Except for the promises set out in these terms, and where the law permits us to, we give no other warranties. In particular we do not promise that a shop will reach any set number of sales or that a marketing campaign will pay back any given amount, because those results depend on many things beyond our work.

14. Limitation of Liability

Nothing in these terms limits or removes a liability that the law does not allow us to limit, and we do not exclude liability for harm caused by our own carelessness that amounts to fraud or to a serious breach of duty.

Where the law permits, QYVENZO COMMERCE LTD will not be liable for any lost profits, lost sales, lost data, loss of goodwill or any indirect or consequential loss arising out of the work, even if we were told that such a loss might happen. Our total liability to you for a claim connected with the work is limited, where the law allows, to the amount you paid us for the particular piece of work that gave rise to the claim.

We cannot be held responsible for a failure caused by matters beyond our reasonable control, such as a break in the wider internet, a fault in a service we rely on but do not own, a change in the law, or an act of nature. We will tell you about such a failure and work to limit its effects as best we can.

15. Your Promise to Us (Indemnity)

You agree to cover QYVENZO COMMERCE LTD against claims that arise because of something you promised in section 9. This means that if another person brings a claim against us because of material you gave us to use, and that material was not rightfully yours, you will stand behind us for the reasonable cost of dealing with that claim.

Where the law allows, you also agree to cover us for harm you cause to the website or to our systems through conduct that breaks section 3 of these terms, such as sending harmful code or trying to break into our servers.

16. Cancellation, Suspension and Refunds

You may cancel an order before we begin the main work, and we will refund any deposit you have paid minus the fair value of any work we have already carried out and any costs we could not recover. This refund is calculated honestly and without penalty beyond what we have spent.

Once a build is substantially underway, the position changes because our time and parts have been committed to your shop. In that case a cancellation is settled by valuing the work actually done and charging for it, refunding only what is left over.

We may suspend or end our work if you do not meet your side of the agreement, such as failing to pay an invoice when it is due, refusing to provide materials we need, or using the result in a way that breaks the law. Before we end the work we will give you reasonable notice and a chance to put the matter right, unless the breach is serious enough to act on at once.

17. Support and Maintenance

Support and maintenance are agreed in the order and are not an automatic part of every build. Where support is included, it covers sensible help with the running of the shop and the correcting of faults in our own work, on the working days and hours stated in the order.

Support is given through the contact channel named in the order, normally by email at reach@qyvenzo.hair or by telephone at +14066292741. Smaller upkeep tasks that come up often, such as a small change to a description or a fresh banner, may be covered under the plan, while a larger change is treated as new work under section 7.

Where a maintenance plan has set intervals for backups, updates or checks, we will carry them out as agreed and keep a light record that they happened. You should still keep your own copies of the records that matter most to you.

18. Governing Law and Disputes

These terms are governed by the law of England and Wales. Because our company address is in East Ham, London, England, the courts of England and Wales are the natural place for a dispute about our agreement to be settled, and you agree that those courts have jurisdiction to hear any claim connected with these terms.

Before any formal claim is started, we will try to settle the matter by good conversation. We will listen to your concern, consider it honestly and, where we are at fault, put it right or refund fairly. Where a dispute cannot be settled by conversation, you may, in your own country and where the law allows it, still have the right to take the matter to the courts or the consumer bodies available to you.

A claim connected with these terms must be started within the time the law permits, so that neither side has to face a complaint from years gone by when the records and the memory have aged.

19. Changes to These Terms and Severability

We may revise these terms from time to time to follow changes in the law, in our services or in the tools we use. The revised terms will take effect for new orders from the moment they are shown on this page, and for existing orders they apply only to work that begins after the change unless the order says otherwise.

If a court decides that any one clause of these terms is unenforceable, that clause will be cut out and the rest of the terms will continue to hold their force. A words gap left by the removed clause will be treated, where possible, in the way that best matches the intention of the original clause.

A person who reads a printed copy of these terms without the live page should treat the version shown on this website as the authoritative one.

20. How to Contact Us About These Terms

If anything in these terms is unclear, or if you wish to raise a concern or a dispute in the spirit of section 18, the best route is to reach us in writing or by telephone. Write to us at reach@qyvenzo.hair, telephone +14066292741, or post a letter to our registered address.

Our registered address for all correspondence is QYVENZO COMMERCE LTD, 182-184 High Street North, East Ham, LONDON - E6 2JA, United Kingdom (GB). Please keep a copy of these terms and of any order you agree, because they form the record of your arrangement with QYVENZO COMMERCE LTD.

Thank you for reading these Terms of Service. They are written to protect both the merchant and the maker, and they stand on the simple idea that honest dealing is the best foundation for a shop on any street.